Refund policy

Last Updated: 03/01/2026

Welcome to TechnCharm.com. Customer satisfaction is our top priority, and we strive to provide high-quality home electrical equipment and wearable products. This Return and Refund Policy explains the conditions under which products purchased from TechnCharm.com may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms mentioned below.

1. Company Information

Website: https://www.techncharm.com
Email: techncharm@gmail.com
Customer Support Number: 8897709426
Business Category: Home Electrical Equipment & Wearables
Business Address:
Chhota Rasulpur, Balagrdea,
East Midnapore, West Bengal – 721422, India

2. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or not functioning properly

  • The product received is incorrect or different from what was ordered

  • The product has missing parts or accessories

  • The product is dead on arrival (DOA)

To be eligible for a return:

  • The request must be initiated within 7 days of delivery

  • The product must be unused, uninstalled, and in its original condition

  • The item must be returned with original packaging, tags, manuals, warranty cards, and accessories

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products damaged due to misuse, negligence, or mishandling

  • Electrical items damaged due to power surges, water exposure, or improper installation

  • Wearables showing signs of usage, scratches, sweat marks, or physical damage

  • Products without original packaging or accessories

  • Items returned after 7 days of delivery

  • Clearance sale or discounted items, unless defective

  • Products damaged after delivery due to customer fault

4. Return Request Process

To request a return, please follow these steps:

  1. Email us at techncharm@gmail.com within 7 days of receiving the product

  2. Mention:

    • Order ID

    • Product name

    • Reason for return

    • Clear images or videos showing the issue

  3. Our support team will review the request within 24–48 working hours

  4. If approved, you will receive return instructions

Do not send products without approval, as unapproved returns may not be accepted.

5. Pickup & Shipping for Returns

  • For eligible returns, reverse pickup will be arranged where service is available

  • In locations where pickup is unavailable, customers may be asked to self-ship the product

  • Return shipping costs:

    • Free for damaged, defective, or wrong products

    • Customer-borne for non-defective returns (if approved)

  • We recommend using a trackable courier service

TechnCharm.com is not responsible for loss or damage during self-shipping.

6. Inspection & Approval

Once the returned product is received:

  • Our quality control team will inspect the item

  • Verification usually takes 2–4 business days

  • If the product passes inspection, the return will be approved

  • If the product fails inspection, it will be sent back to the customer

Inspection criteria include:

  • Physical condition

  • Functionality

  • Completeness of accessories

  • Packaging condition

7. Replacement Policy

We offer replacement in the following cases:

  • Manufacturing defect

  • Dead on arrival

  • Wrong item delivered

  • Missing accessories

Replacement Conditions:

  • Replacement request must be raised within 7 days

  • Replacement is subject to stock availability

  • If the same product is unavailable, we may offer:

    • An alternative product, or

    • A refund (as per customer preference)

Replacement shipping is free of cost for approved cases.

8. Refund Policy

Refunds are initiated only after the returned product passes inspection.

Refund Modes:

  • Original payment method (UPI, Card, Net Banking)

  • Store credit (if requested)

Refund Timeline:

  • Refund processing: 3–5 business days

  • Bank processing time: 5–10 business days

Total refund time may take up to 10–15 working days depending on the payment provider.

9. Partial Refunds

Partial refunds may be issued if:

  • The product is returned with missing accessories

  • The product shows signs of use

  • The original packaging is damaged or missing

The refund amount will be calculated after inspection.

10. Order Cancellation Policy

Before Shipping:

  • Orders can be cancelled within 12 hours of placing the order

  • Full refund will be processed

After Shipping:

  • Orders cannot be cancelled once shipped

  • Customers may request a return after delivery (if eligible)

11. Damaged Products During Transit

If you receive a product that is damaged during transit:

  • Notify us within 48 hours of delivery

  • Share clear unboxing videos and images

  • Claims without evidence may not be accepted

12. Wearables-Specific Guidelines

For smartwatches, fitness bands, and wearables:

  • The product must not be paired or activated

  • Protective films and seals must be intact

  • Returns will be rejected if there are signs of usage

13. Electrical Equipment Disclaimer

Electrical products must be installed and used as per instructions:

  • Damage caused by incorrect voltage, improper wiring, or unauthorized repair is not covered

  • Warranty claims must be handled directly with the manufacturer where applicable

14. Exchange Policy

Currently, TechnCharm.com does not support direct exchanges.
Customers must follow the return process and place a new order if required.

15. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our control, including:

  • Natural disasters

  • Government restrictions

  • Courier strikes

  • Pandemic-related disruptions

16. Fraud Prevention

TechnCharm.com reserves the right to:

  • Reject returns if fraudulent activity is suspected

  • Block accounts with repeated invalid return requests

  • Request additional verification where necessary

17. Policy Updates

TechnCharm.com reserves the right to update or modify this Return and Refund Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.

18. Contact Us

For any questions related to returns or refunds, please contact:

TechnCharm Support Team
📧 Email: techncharm@gmail.com
📞 Phone: 8897709426
📍 Address:
Chhota Rasulpur, Balagrdea,
East Midnapore, West Bengal – 721422, India